Returns

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info.

Refunds (if applicable)

If your Product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Products with photo proof within 24 hours of delivery.

In the case that a Product does not adhere well to a case or phone, you may be eligible for a replacement Product, not a refund.

If you are having trouble activating your Product or tapping to compatible phones and you would like to request a refund or replacement, please contact our team at info@hiprofilecards.com.
Once approved for a refund, we will send you an email notifying you that we have refunded your purchase.

Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 working days.


Warranty

If your Product is damaged or loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.

If your Product becomes damaged after 30 days of your order being marked as delivered, you may be eligible for a replacement/discount code.

Please speak to a customer service representative at info@hiprofilecards.com to determine your eligibility. If your Product loses its adhesive after 30 days of your order being marked as delivered, you are eligible for 50% off a new order.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hiprofilecards.com


Sale items

Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.

Exchanges

We do not accept exchanges.

Shipping

We do not accept returns, so no shipping info is required. All products are custom made after design approval by the customer.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@hiprofilecards.com